Help Topics

Shipping Schedule & Questions

Buyers Guide

My Account

Order Status

Guarantees

Pricing and Billing

Returns & Exchanges

Additional Support

Shipping Schedule & Questions

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Please note that if you choose FedEx for a PO Box Shipping address, we will convert the shipping method to the USPS equivalent of the FedEx method you selected, as FedEx does not deliver to PO Boxes. For international customers, please note that your country may charge you tax & duty or import fees in addition to the shipping charges. Tungsten Affinity is not responsible for any fees related to importing, tax, duty, or customs.

When will my Order Ship?

Orders placed before 1pm Eastern time Monday thru Friday - excluding Holidays (see list of Holidays below) for in-stock items will generally ship that day. Orders with Custom Engraving require 2-5 business days additional processing time, so if you place your order before 1pm Eastern, your engraved ring will ship 2-5 business days later. If you need faster custom engraving processing, please contact us to make arrangements. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. This does not apply to custom order rings, which require additional processing time to ship.

If an item you order is out of stock, you will be notified promptly via the email address you provide during checkout. Please make sure to add customerservice@tungstenaffinity.com to your email address book, as many email providers (especially the free services such as yahoo.com and hotmail.com) will send our messages to you JUNK/SPAM folder if our email address is not in your address book or approved senders list.

What days do you process and ship orders?

We process and ship orders Monday thru Friday excluding the following Holidays:

  • January 1 - New Year's Day
  • January 19 - Martin Luther King Jr's Birthday
  • February 15 - President's Day
  • February 25 to March 1 - Tungsten Affinity Closed
  • May 25 - Memorial Day
  • July 4 - Independence Day
  • August 26 - Tungsten Affinity Closed
  • September 5 - Labor Day
  • October 6 to October 12 - Tungsten Affinity Closed
  • November 10 - Election Day
  • November 10 to November 14 - Tungsten Affinity Closed
  • November 24 - Thanksgiving Day
  • December 25 - Christmas Day
  • December 26 - Christmas Day (observed)
  • December 31 - New Year's Eve

When will I receive my order?

That is largely dependent on what shipping method you select during checkout. For your convenience we have several different shipping methods available, all of which can be seen in a dropdown menu on the cart page after you have entered your shipping address. Once you've made your shipping method selection, an estimated delivery date will appear below the shipping method dropdown in the shopping cart & at checkout.
**USPS shipping methods are not guaranteed, the shipping times quoted for USPS shipping are estimates. For guaranteed ship times, please use FedEx.

Do you ship internationally? How much does it cost?

We ship to many countries around the world. To find out what your shipping cost would be, please add your item to the cart and once you enter your ship to address, your shipping costs will be calculated and displayed along with estimated delivery times. Please note that your country may charge you tax & duty or import fees in addition to the shipping charges. Tungsten Affinity is not responsible for any fees related to importing, tax, duty, or customs. TIP: If you choose FEDEX as your international shipping carrier, duties & taxes are included in the shipping cost.

Shipping Insurance

Tungsten Affinity offers the option to have your package insured for an additional $4.95. Insured orders require signature confirmation. If you are not present at the time of attempted delivery a note will be left with further instructions on how to obtain your package. Customer will be responsible for any cost incurred by Tungsten Affinity for insured items which are undeliverable as addressed or delivery is refused, including but not limited to shipping and handling charges.**Shipping insurance is required for orders totaling over $400.

What if my package is lost or stolen?

Tungsten Affinity is not financially responsible for lost or stolen uninsured packages. To protect yourself against lost or stolen packages you may add shipping insurance to any order for an additional $4.95. Insurance may be added at the time your shipping method is selected. Insured orders will be promptly reshipped at no further charge once courier investigation is complete.


My Account

How do I create an account?

Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I change or update my payment method?

Click the "My Account / Order Status" link at the top right hand side of our site. After you login, click the Add / Edit / Delete a Payment Method link under the PAYMENT SETTINGS heading

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and stive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security, including PCI-DSS compliance.

Returns and Exchanges

What is your return policy?

Please click here for full details on our easy return policy.

What is your exchange policy?

Please click here for full details on our easy exchange policy.

I'm outside the 45 day exchange window.

Exchanges outside the 45 day period must be processed through our lifetime warranty program. Please click here to process a lifetime warranty claim.

I returned an item(s), when will the money be returned to my original payment method?

Credits usually 7-10 business days from the time we receive your item(s) depending on your bank's posting procedures.

Buyers Guide

What ring size should I buy?

Click Here for a ring sizing tool. Tungsten rings run approximately 1/2 size larger than traditional metals, so if you were sized by a local jeweler as a size 9.5 for example, you would be a size 9.0 in tungsten comfort fit bands.

How do I know what band width to select?

Typically mens bands are 8mm or greater in width, whereas womens bands are 7mm and smaller. Balance is the key, for example, a 10mm width in size 5 would most likely not allow you to close your hand into a fist, so that is not a good width & size combination. Another example would be a 5mm size 12 is a width & size combination that we do not manufacture because such a thin band width would be prone to cracking or breaking. If you have questions about what a good width & size combination is, please feel free to contact customer service and we'll be happy to assist you with making the best decision for your ring's width.

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find the ring I'm looking for?

To find the product(s) you're looking for, you may:
(1) use the navigation menus on the top, left & bottom of our website.
(2) type a keyword into the SEARCH box.
(3) If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Out of Stock Products

Most orders received before 1pm PST ship the same day. If a purchased item is out of stock customers will be notified within 24 hours of order acceptance. Customers have the option of canceling the order or modifying the order for an item that is in stock. Once in stock all orders will be shipped via an expedited method to ensure timely delivery.

Custom OrdersTungsten Affinity offers the ability for customers to to place custom orders. Custom orders a classified under two categories, custom engraving and custom manufacturing/design. Custom engravings can be completed on both the inside and outside of your ring with a variety of images and font styles. Custom design and manufacturing offers the ability create the ring or wedding band which is perfect for you. Custom order inquires may be placed via phone, 877-460-7464 or email. Tungsten Affinity reserves the right to decline custom order requests at their sole discretion.

Order Status

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Tungsten Affinity reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Pricing and Billing

Do I have to pay Sales Tax?

You only have to pay sales tax if you are located in the State of Kentucky.

I have a question about my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt / invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

I returned an item(s), when will the money be returned to my original payment method?

Credits usually 7-10 business days from the time we receive your item(s) depending on your bank's posting procedures.

Additional Support

Contact Us