Exchanges:

• Contact Tungsten Affinity through email customerservice@tungstenaffinity.com to notify us that you will be exchanging your ring and the reason for the exchange. Please include your original order number in the message subject or body.
• All items must be received within 30 days from the date of your tracked receipt of your order. Merchandise received after this date will be declined unless otherwise prearranged with the Tungsten Affinity Customer Service team.
  
• Place your ring in a jewelry box and secure your jewelry box inside the package which you will be sending the ring back in.
• Include a copy of your original packing slip with the EXCHANGE section filled out in the return package. Without this, Tungsten Affinity can not process your exchange.
• If you do not have your packing slip, please follow these steps:
  --Go to tungstenaffinity.com/myaccount
  -Log in using the email address and password you chose when you bought your ring
  -Click "Review orders / track packages"
  -Click the "View or Change Order" button next to the order you need to print the invoice for
  -Just beneath and to the right of "Order Details", click the "Need to print an invoice?" button
  -Print the packing slip/invoice that pops up and include it in your shipment to us.
  
  
• If you choose to take the risk of shipping your ring without tracking or delivery confirmation and the package is lost, your exchange can not be processed and you will not be refunded - we strongly suggest adding delivery confirmation and/or tracking when shipping your package.
• ENGRAVING ORDERS: If you opted for 'Send without Engraving First', please do not use the prepaid engraving envelope for exchanging, as the prepaid engraving envelopes are routed directly to our engraver. Only ONE prepaid envelope will be provided, so if you choose to use the prepaid envelope for an exchange, you will not be provided with a second prepaid envelope. Please ONLY use the prepaid envelope when you are sending the ring to be engraved.
• If the ring has been altered, damaged, or is outside the 30 day window of our Exchange Policy you make take advantage of our Lifetime Warranty.
• If you receive the ring damaged, you must notify customerservice@tungstenaffinity.com within 3 calendar days of your tracked receipt of the ring. Notifications of receipt of a damaged ring after 3 calendar days past your tracked receipt of the ring will be referred to the Lifetime Warranty program and not eligible for exchange - no exceptions.
• Rings engraved by anyone other than Tungsten Affinity will not be accepted for an exchange.
• Rings engraved by Tungsten Affinity: Because rings with engravings must be resurfaced and/or replated, engraved rings to be exchanged are subject a 50% of the product price reconditioning fee as well as an additional engraving fee.
• Customer is responsible for the postage when sending the package back to Tungsten Affinity. We strongly suggest using a shipping method that includes insurance and delivery confirmation, as Tungsten Affinity is not responsible for lost or unreceived packages.
  
• ***Shipping charges from Tungsten Affinity to you are free for 1 exchange (within the US), if you need to exchange again after the 1st free exchange, each shipment will result in a charge of $6.95
• ***US Exchanges will be shipped via 5-7 day First Class regardless of your order's original shipping method. If you need expedited shipping, please notify us at customerservice@tungstenaffinity.com as there will be an additional charge for expedited shipping.
• ***Shipping charges for orders shipped outside the US are not covered under the Exchange Policy, International customers will be billed for shipping charges based on the original payment method (i.e. PayPal invoice for PayPal transactions, Visa for Visa transactions, etc.)
  

Send Item(s) to be Exchanged to:

Tungsten Affinity
1002 Lexington Rd.
Suite 22-290
Georgetown, KY 40324

Returns:

• Contact Tungsten Affinity through email customerservice@tungstenaffinity.com to notify us that you will be returning your ring and the reason for the return. You must include your original order number in this email.
  ***NOTIFICATIONS BY PHONE WILL NOT BE ACCEPTED, WE MUST HAVE EMAIL NOTIFICATION OR OTHER WRITTEN (Such as on the paperwork included with your purchase) FROM YOU TO PROCESS YOUR REFUND.
• Place your ring in a jewelry box and secure your jewelry box inside the package which you will be sending the ring back in.
• Include a copy of your original packing slip with the RETURN section filled out in the return package. Without this Tungsten Affinity can not process your return.
• If you do not have your packing slip, please follow these steps:
  --Go to tungstenaffinity.com/myaccount
  -Log in using the email address and password you chose when you bought your ring
  -Click "Review orders / track packages"
  -Click the "View or Change Order" button next to the order you need to print the invoice for
  -Just beneath and to the right of "Order Details", click the "Need to print an invoice?" button
  -Print the packing slip/invoice that pops up and include it in your shipment to us.
  
  
• Rings engraved by Tungsten Affinity: Because rings with engravings must be resurfaced and/or replated, engraved rings to be returned are subject a 50% of the product price reconditioning fee. The Engraving fee is non-refundable.
• Rings engraved by anyone other than Tungsten Affinity will not be accepted for return
• Customer is responsible for the postage when sending the package back to Tungsten Affinity. We strongly suggest using a shipping method that includes insurance and delivery confirmation, as Tungsten Affinity is not responsible for lost or unreceived packages.
• If your ring(s) was already damaged upon your receipt of it, you must notify customerservice@tungstenaffinity.com within 3 calendar days of your tracked receipt of the package. Notifications of receipt of a damaged ring after 3 calendar days past your tracked receipt of the ring will not be eligible for refund and will be referred to the Lifetime Warranty program - no exceptions.
• If you choose to take the risk of shipping your ring without tracking or delivery confirmation and the package is lost, your return will not be processed and you will not be refunded - we strongly suggest adding delivery confirmation and/or tracking when shipping your package.
• All items must be received within 30 days from the date of your tracked receipt of your order. date. Merchandise received after this date will be declined. Refund requests will be processed within 3-5 business days after our receipt of your return package. Refund amount will not include original postage or engraving fee (if applicable), as postage and engraving services are non-refundable

Send Item(s) to be Returned to:

Tungsten Affinity
1002 Lexington Rd.
Suite 22-290
Georgetown, KY 40324