Lifetime Warranty Information

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Lifetime Warranty

At Tungsten Affinity our goal is for you to be as happy with your ring 10, 20, 30, 40, years from now as you are the day you purchase it. We take the utmost care in the manufacture of our tungsten rings, which enables us to provide the highest quality products and services to each and every one of our customers. Tungsten is well known in the jewelry industry for it's remarkable ability to retain it's shine and finish, and is the hardest metal currently used to manufacture rings. That does not mean tungsten carbide rings are indestructible, however they are the most durable and scratch resistant. Even diamonds, which are the hardest substance on earth can scratch and crack. Because tungsten is such a hard metal tungsten ring's cannot be resized. Fortunately for you at Tungsten Affinity we offer a no questions asked Lifetime Warranty.

Should your ring ever become damaged or should you need a new size outside of our initial 30 day Return and Exchange Policy you simply pay a small $40.00 deductible plus shipping and handling charges to return the ring to Tungsten Affinity. There are no limits to how many times you can take advantage of the Lifetime Warranty. Custom engraving is not covered with the lifetime warranty claim. If you would like your replacement ring custom engraved, the engraving service fee will be due; please include the $30 engraving fee with payment either via check or online HERE. The warranty covers any and all reasons for returning your tungsten ring including the need to have the ring medically removed. At Tungsten Affinity we realize without you there would be no us, so we strive to provide the finest customer service and care in the jewelry industry.

Lifetime Warranty Replacement Instructions:

Contact Tungsten Affinity either through email customerservice@tungstenaffinity.com or at 877-460-RING (7464) to notify us that you will be returning your ring and the reason for the return.
Place your ring in a jewelry box or bag and secure your jewelry box or bag inside the package which you will be sending the ring back in.
Include a copy of your original invoice along with a check or money order for $40 for the deductible. Please make checks and money orders payable to Tungsten Affinity LLC.
If you wish to use the lifetime warranty program to get a different style that you originally purchased, the price difference between the sale price of the new style and the sale price you originally paid will be due in addition to the $40 lifeitme warranty deductible. If you choose a style that has a sale price lower than the the sale price of your original ring, only the $40 lifetime warranty deductible is due.

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Send the package to:

Tungsten Affinity
1002 Lexington Rd
Ste. 22-290
Georgetown, KY 40324

If you do not have your invoice/packing slip, please follow these steps:
--Go to tungstenaffinity.com/myaccount
-Log in using the email address and password you chose when you bought your ring
-Click "Review orders / track packages"
-Click the "View or Change Order" button next to the order you need to print the invoice for
-Just beneath and to the right of "Order Details", click the "Need to print an invoice?" button
-Print the packing slip/invoice that pops up and include it in your shipment to us.

NOTE: If you did not create an account when you originally completed your purchase, you will need to contact us to obtain a copy of your original invoice/packing slip.

Processing Time:

After we receive your ring we will inspect the item and will promptly ship you a replacement within 3-5 business days. If the ring is custom engraved or needs to be custom ordered it may take up to four weeks to ship.